Our coaching agreement.
This is the relational working agreement between you and me. It defines what each of us brings to the coaching relationship in plain language.
The binding legal terms that govern fees, refunds, cancellation, liability, dispute resolution, intellectual property, and your data live in the Terms of Service and the Privacy Policy. Read all three before we begin. When you check the agreement box during intake, complete an assessment, or attend a coaching session, you're affirming you've read and agreed to all three.
What this is. What it isn't.
What coaching is. Christian coaching is a forward-looking, action-oriented, accountability-based working relationship. We focus on personal growth, identity, relational health, decision-making, and spiritual formation. My role is to ask the hard questions, surface patterns you may not see, offer biblical and practical perspective, assign action steps, and hold you accountable to the goals you set.
What coaching is not. Coaching is not therapy. It is not licensed counseling, psychiatric care, medical treatment, or crisis intervention. I am not a state-licensed mental health professional. My credentials and the full scope-of-practice limits are spelled out in Terms of Service, Section 1.
Christian framework. Everything I do is grounded in a biblical, Christ-centered worldview. Scripture, prayer, and biblical principles will inform our conversations, the frameworks I use, and the action steps I'll ask you to take. If you don't want faith-based coaching, I'm not the right fit for you. By entering this agreement, you're consenting to this framework.
What I commit to bring.
In exchange for your commitments in Section Three, here's what you can count on from me:
- Presence and preparation. I'll arrive on time, prepared, and fully attentive to every session.
- Honesty over comfort. I'll speak directly. I'll name patterns when I see them. No flattery. No vague reassurance. No unwarranted optimism. You're paying for the truth, not for someone to make you feel better.
- Confidentiality. I'll hold the content of our sessions in confidence, subject only to the legal exceptions outlined in Terms of Service, Section 5 (mandatory reporting, imminent harm, court order, your written consent, and anonymous professional consultation).
- Scope discipline. I'll stay within what coaching is. When your situation calls for a licensed clinician, physician, attorney, or another licensed expert, I'll tell you and refer you out.
- Faithful framework. I'll apply biblical principles with care and humility. I won't coerce you toward any spiritual conclusion, and I won't make coaching access conditional on it.
- Reasonable responsiveness. I'll respond to your messages within a reasonable business window. But I'm not a 24/7 crisis resource. That isn't what coaching is.
What you commit to bring.
In exchange for what I bring in Section Two, here's what I'm asking from you:
- Honesty. Truthful, complete, and accurate information in every intake form, assessment, and conversation. The entire value of this work depends on it.
- Ownership. Full responsibility for your own decisions, actions, and outcomes — including anything you choose to do, or not do, because of something we discussed.
- Engagement. Show up to scheduled sessions on time. Complete the action steps you agree to. Engage in good faith. Cancellation, no-show, and rescheduling rules are in Terms of Service, Section 10.
- Crisis protocol. In any mental health, medical, or safety emergency, call 988 (Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room immediately. Do not use coaching sessions, email, text, or platform messaging to communicate emergencies.
- Disclosure of concurrent care. Tell me if you're currently under the care of a licensed mental health provider, physician, or psychiatrist. Notify me if you start, stop, or adjust treatment or medication during the coaching period.
- No substitution. Don't use coaching as a substitute for licensed clinical, medical, legal, or financial care. Coaching is a complement. Never a replacement.
How we work together.
Session format and program structure. Length, frequency, total session count, and program structure are governed by your separate enrollment agreement for the program you're in. The cancellation, no-show, and session-expiration rules live in Terms of Service, Sections 10 and 11.
Between-session communication. Brief messages for scheduling, logistics, or short clarifications are part of normal engagement. The real coaching work happens in scheduled sessions, not over text or email. I don't offer 24/7 availability.
Session recording. I don't record sessions unless you give explicit written consent in advance. If you want to record a session for your own personal use, you have to request and receive written permission from me before the session begins. Unauthorized recording is prohibited and grounds for terminating coaching.
Official communication channels. Our official channels are the Dr. Hines Inc. coaching platform, email accounts on the drhinesinc.com domain, and the phone number (918) 212-5330. I'm not responsible for messages sent through personal social media, third-party messaging apps, or unverified addresses.
AI-assisted preparation. I use AI tools to prepare session briefs and capture session notes. The full description, plus your consent and opt-out options, is in Terms of Service, Section 4, and Privacy Policy, Section 3.
Ending the work.
Coaching is voluntary on both sides. You can end it at any time by notifying me in writing (email is fine). I can end it under the conditions described in Terms of Service, Section 12.
Ending coaching doesn't release you from outstanding financial obligations under your enrollment agreement. Refund eligibility, prorated balances, and termination consequences are governed by Terms of Service, Sections 9 and 12, and your program's enrollment agreement. Confidentiality obligations survive the end of coaching indefinitely.
Your acknowledgment.
By checking the agreement box during intake, completing an assessment that requires this agreement, or attending a coaching session, you're affirming that:
- You've read and understand this Coaching Agreement, the Terms of Service, and the Privacy Policy.
- You are at least 18 years of age and have the legal capacity to enter this agreement.
- You are entering coaching voluntarily and in good faith, free from coercion.
- You understand that I am not a state-licensed mental health professional, and that coaching is not a substitute for licensed clinical, medical, legal, or financial care.
- You consent to the Christian framework in which I deliver coaching.
Dr. Hines Inc.
Broken Arrow, Oklahoma 74012
(918) 212-5330
drhinesinc.com